Returns & Exchanges

At Ancestral Cosmetics, we stand by the purity of our ingredients and want you to be completely satisfied with your ritual. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring at least 50% of the product remains to be eligible for a refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the return, we will process your refund to the original payment method within 5-7 business days.